Customer Service Representative

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service.

  
  

• Listen attentively to customer concerns, empathize, and provide appropriate solutions.

• Maintain accurate and up-to-date customer records in the CRM system.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Provide product information, pricing, and assistance with placing orders.

• Process returns, exchanges, and refunds following company policies and procedures.

• Stay updated on product knowledge and industry trends to effectively address customer inquiries.

• Identify opportunities to upsell or cross-sell products or services to customers.

• Follow established protocols for customer escalation and issue resolution.

• Document customer feedback and suggest improvements to enhance the customer experience.

• Adhere to company policies and guidelines for customer data protection and confidentiality.

Qualifications:

• High school diploma or equivalent.

• Previous experience in a customer service role is a plus.

• Strong verbal and written communication skills.

• Excellent problem-solving and decision-making abilities.

• Empathy and patience in dealing with customers.

• Ability to handle high call volumes and multitask effectively.

• Proficient computer skills and familiarity with CRM systems.

• Positive attitude and a passion for delivering exceptional customer service.

• Ability to work independently and collaboratively in a team environment.

• Flexibility to work in shifts, including weekends and holidays if required.

Join our dedicated customer service team and play a vital role in ensuring customer satisfaction and loyalty. Apply now with your updated resume to be considered for this position.